18:02 07-03-2026

Stellantis initiates quality overhaul to address new model issues

Stellantis is ramping up its quality efforts following a series of problematic new model launches. J.D. Power reports reveal a mixed picture across its brands: Jeep and Dodge score above average, while Chrysler and Ram perform notably worse. In response, the company has initiated a major overhaul of its processes, with over 2,000 engineers already hired to address systemic flaws.

Dealers attribute these emerging issues to past cost-cutting measures that led to a shortage of skilled personnel. This shortfall is linked to unpolished software solutions and defects in new models, from the Charger Daytona to the Wagoneer S. Stellantis's new leadership, headed by Antonio Filosa, has declared a "global offensive on quality," with Chief Quality Officer Sébastien Jacquet becoming a central figure in the reform.

The reliability decline is compounded by the launch of new platforms and technologies, as vehicles built "from scratch" typically present the most challenges. Consumer Reports experts noted that the most reliable brands—Toyota and Subaru—rely on stable architectures and proven powertrains to minimize risks.

Facing $26.3 billion in losses for 2025, partly due to a miscalculation of electrification demand, Stellantis cannot afford further missteps. For Jeep and Ram, which sold over a million vehicles in the U.S. last year, consistent quality is a critical factor in retaining their customer base. The company is now openly acknowledging its problems and embarking on a restructuring, aiming to restore market confidence.