Wei New Energy, a brand under Great Wall Motor, has officially responded to widespread reports from Blue Mountain owners who noticed localized cracks on the dashboard. Following an internal review, the company concluded that the defect stems from improper handling during the installation of decorative panels, which led to stress concentrations in the material.

The manufacturer stresses that the damage affects only a trim piece and does not impair any vehicle functions. Even so, Great Wall has rolled out a complimentary service program to resolve the issue promptly.

Owners are being offered a free replacement of the part, door-to-door pickup and delivery of the vehicle, and a lifetime warranty on the new panel—an offer that sounds aimed at removing any lingering doubts as much as fixing the cosmetic flaw.

To speed things up, a dedicated team and a “fast track” process are in place. Owners can call the 400-666-1990 hotline or visit a dealership, after which the company commits to arranging repairs without delay.

Wei underscores its commitment to openness, transparency, and a user-first approach. Blue Mountain’s warranty terms remain unchanged at 5 years or 150,000 km, alongside adherence to the national “three guarantees” policy.

It reads as a well-judged crisis playbook from Great Wall: acknowledge the defect quickly, then overdeliver on support. For a marque expanding its presence beyond China, this is the kind of move that reinforces confidence.